Octopus Energy launches new reward scheme to save customers’ money on bills

Today, Octopus Energy has launched a new rewards programme – Octoplus – to help customers reduce their energy bills this winter.

The rewards scheme is designed to empower savvy smart meter customers to take control of their energy usage in exchange for a host of benefits, prizes and more.

Octoplus users will be able to earn “Octopoints” by getting stuck into different tasks, such as Octopus’s “Saving Sessions” and by maintaining a healthy energy account. The firm said 800 Octopoints is worth £1.

Rebecca Dibb-Simkin, chief product officer at Octopus Energy, commented: “Our customers have been so passionate about earning Octopoints through our previous demand flexibility schemes that we’re very excited to give them even more ways to do so.

“With Octoplus, our savviest customers can now make their Octopoints go even further, converting them into brilliant prizes, merchandise and soon even more rewards through trusted partners.”

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According to the energy firm, customers can redeem their Octopoints for account credits, and they will soon be able to use them to make charity donations or exchange them for exclusive Octopus Energy merchandise. 

To earn Octopoints, people can partake in a number of different tasks and challenges. Firstly, people could participate in Saving Sessions, where users are rewarded for curbing electricity consumption during times of peak energy demand

Customers can also be rewarded by spinning Octopus’ “Wheel of Fortune”. This can be done every time a meter reading is submitted.

Another way to nab some extra points is by referring a friend to switch to Octopus Energy, or by participating in Octopus’ solar installation scheme.

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To be eligible for Octoplus, customers will have to receive electricity from Octopus Energy, have an operational electric smart meter (i.e. receiving half-hourly readings from it) and pay their bills via Direct Debit.

Business customers and smart prepayment customers will also be able to join Octoplus. Eligible customers can sign up through the banner in their online accounts or in their app.

Octopus is supporting its customers in a number of other ways this winter while energy bills remain high, one being through its multi-million-pound Octo Assist Fund.

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The Fund offers a number of support options based on circumstances and needs – including access to existing schemes, monetary credits from the fund, or personalised account support.

According to the provider, this can include anything from the return of credit to payment holidays. To apply, customers just need to fill out the financial support form online, here.

It’s a simple tool that asks a series of questions about the customer’s financial situation. From here, it’ll be decided what the most appropriate means to help is and just how they’ll be able to support.

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