{"id":43538,"date":"2023-09-24T12:39:07","date_gmt":"2023-09-24T12:39:07","guid":{"rendered":"https:\/\/histarmar.net\/?p=43538"},"modified":"2023-09-24T12:39:07","modified_gmt":"2023-09-24T12:39:07","slug":"sky-tv-customers-urged-to-make-simple-check-to-stop-their-favourite-shows-from-cutting-out-the-sun","status":"publish","type":"post","link":"https:\/\/histarmar.net\/world-news\/sky-tv-customers-urged-to-make-simple-check-to-stop-their-favourite-shows-from-cutting-out-the-sun\/","title":{"rendered":"Sky TV customers urged to make simple check to stop their favourite shows from cutting out | The Sun"},"content":{"rendered":"

SKY TV customers have been encouraged to conduct a simple check to make sure their favourite shows don't cut out unexpectedly. <\/p>\n

The task takes two-minutes, and can save customers tons of time and faff, as one customer recently found out.<\/p>\n

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Writing in a help forum on Sky's website, a customer going by the name of Lee said he was struggling with his Sky Q mini boxes going offline suddenly. <\/p>\n

"I have Sky Q with two Q mini boxes, just recently we have noticed the mini Q boxes will go offline but within a minute come back on. <\/p>\n

"This is happening between five – 10 times a day. <\/p>\n

"All boxes are wired and not on Wi-Fi.<\/p>\n

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"I have done the normal power off and powered everything off and then back on. <\/p>\n

"This is becoming really annoying and I just can't seem to solve this. <\/p>\n

"My house has a full fibre connection and I don't have any other issues."<\/p>\n

After closer inspection, the issue turned out to be a faulty ethernet network switch. <\/p>\n

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This is the block that an ethernet cable plugs into.<\/p>\n

Lee replaced it and has had no issues since, according to the help forum. <\/p>\n

Using an ethernet cable or network cable can connect a device directly to the router, so you can get top speeds that aren't impacted by wireless connection strength. <\/p>\n

To check it's working properly, simply check the Wi-Fi signal strength on your ethernet-connected Sky Q box. <\/p>\n

If it's lagging, and the cable is plugged in properly, then you may need to replace the switch box. <\/p>\n

These can be found for around \u00a310-\u00a315 online. <\/p>\n

And if you're only just hearing about how ethernet cable's can give your Sky Q a speed boost, you can simply set your own up by following these steps: <\/p>\n

Go to your Sky Qs Settings <\/strong>> Setup <\/strong>> Network <\/strong>> Reset <\/strong>> select Wired Connection. <\/strong><\/p>\n

Then connect an Ethernet cable from the Sky Q box to one of the yellow ports on your router.<\/p>\n

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