Why haven’t I got my Winter Fuel Allowance yet?

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Winter Fuel Payment is a one-off tax-free payment that goes into the accounts of some pensioners once a year. Heating can cost hundreds of pounds and be a huge burden on the elderly during the winter months, and this benefit aims to remedy that. Why haven’t I got my Winter Fuel Allowance yet?

The Winter Fuel Allowance can help elderly people to cover the cost of heating during the winter months.

If you were born on or before October 5, 1954, and you lived in the UK for at least one day during the week of September 21 to 27, 2021 (the qualifying week), you qualify for Winter Fuel Allowance.

You may still get the payment if you didn’t live in the UK during that time, as long as you live in Switzerland or an EEA country or have a genuine and sufficient link to the UK.

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If any of the following is true, you will not qualify for the allowance:

  • Are in hospital getting free treatment for more than a year
  • Need permission to enter the UK and your granted leave states that you can not claim public funds
  • Were in prison for the whole week from 21 to 27 September 2020
  • Lived in a care home for the whole time from 29 June to 27 September 2020, and got Pension Credit, Income Support, income-based Jobseeker’s Allowance or income-related Employment and Support Allowance

How much Winter Fuel Allowance you get depends on your age and circumstances during the qualifying week.

If you live alone or with people who do not qualify for the money and were born between September 28, 1940, and October 5, 1954, you’ll get £200.

If you were born between September 28, 1940, and October 5, 1954, and live with someone under 80 who qualifies, you’ll get £100.

If you were born between September 28, 1940, and October 5, 1954, and live with someone 80 or over who also qualifies, you get £100.

If you were born between September 28, 1940, and October 5, 1954, and live in a care home and don’t get certain benefits, you also get £100.

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If you live alone or with people who do not qualify for the money but were born on or before September 27, 1940, you’ll get £300.

If you were born on or before September 27, 1940, and live with someone under 80 who also qualifies you will get £200.

If you were born on or before September 27, 1940, and live with someone 80 or over who qualifies, you get £150.

You get £150 if you live in a care home and were born on or before September 27, 1940, you’ll get £300.

Why haven’t I got my Winter Fuel Allowance yet?

If you are eligible for a Winter Fuel Allowance, you might already have noticed it come into your account.

Most payments are made automatically without you needing to make a claim.

They normally come into your account in November or December.

However, it could take until January 13, 2021, for the money to enter your account.

If the money isn’t paid into your account by this date, you need to contact the Winter Fuel Payment Centre on:

Telephone: 0800 731 0160
Telephone from outside the UK: +44 (0)191 218 7777
Textphone: 0800 731 0176
Textphone from outside the UK: +44 (0)191 218 7280
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0160

The line is open Monday to Friday from 8am until 6pm.

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