PIP rules: DWP change how claims are processed – a ‘pause’ is in effect until September

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PIP payments are dependent on how severely the claimant’s condition affects their day to day life and to monitor this, certain assessments are usually carried out. Claimants will usually be assessed by a health professional to work out the level of support they could get.

As part of this assessment, the Department for Work and Pensions (DWP) may have considered the claimants ability to manage medication and monitor the health condition.

However, from November 2016 there was a change to the way in which DWP assess the need for supervision, prompting or assistance to manage medication and monitor a health condition.

The law then changed once more in March 2017.

Under the current rules, DWP will look at whether the claimant needed supervision, prompting or assistance to both manage medication and monitor a health condition from 28 November 2016 to 15 March 2017 only.

These assessments and the rules around them have had to be adapted due to coronavirus and today, the DWP have once again altered how they work.

As they detailed: “In support of the government’s response to the coronavirus (COVID-19) outbreak, DWP is focused on ensuring our customers get the financial assistance they need and safeguarding vulnerable people who rely on our services.

“As a result, we will not be looking at claims to check if this change means you may be eligible for more PIP.

“This pause will now last until the end of September, but we will keep this under review during the coronavirus outbreak, as demands on our services change.”

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PIP payments themselves are made up of two parts.

Whether a claimant gets one or both of these payments depends on the severity of the condition.

An eligible claimant will get either a:

  • Daily living part of either £59.70 or £89.15 per week
  • Mobility part of either £23.60 or £62.25 per week

To make a new PIP claim the DWP will need to be called.

This can be done by the claimant themselves or by someone else on their behalf.

Before the call is made the claimant will need:

  • Their contact details, for example telephone number
  • Their date of birth
  • Their National Insurance number
  • Their banking details
  • Their doctor’s details
  • Dates and addresses for any time the claimant spent abroad, in a care home or hospital

This all needs to be paid attention to because if the claimant gives incorrect information they may be taken to court or have to pay a penalty.

These penalties can also be levied on claimants who fail to report a change of circumstances.

Claimants will have to contact the DWP if certain details of their living arrangements change such as moving address or if their condition worsens.

This can be done through a dedicated PIP enquiry line set up just for this reason.

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