PIP: Important update issued to claimants as new application process to be rolled out

Martin Lewis discusses universal credit help for those on PIP

PIP is likely to help with some of the costs associated with a person’s condition, and the payment is tax-free. However, for those who are claiming PIP, the process can be more complex one than perhaps is necessary. Currently, people can claim either by telephone or textphone only, by calling the DWP. 

But there have been calls for the DWP to provide an online service to help claimants gain access to the payments they need. 

Progress, though, has been made when it comes to putting this into place, and the government has issued an important update. 

Justin Tomlinson, Minister of State for the Department for Work and Pensions commented on the matter. 

He said: “We are committed to providing a digital channel – ‘PIP Apply’ – to widen claimants’ choices on how to make a new claim for PIP.

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“In October 2020, we introduced – testing on a small scale – an online version of the PIP 2 claim form for claimants to complete using an HTML link sent via an email.

“We will use the learning from this as we develop this service further. Our aim is to scale this service by Spring 2021.”

Mr Tomlinson added the DWP are working on how to enable claimants to access the service directly from the official government website.

This would remove the need for potential claimants to phone the PIP helpline to action a claim for the sum.

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However, it is worth noting the digital service to be rolled out by the government is an optional feature.

This means the telephone service and paper form will remain available to those who are either unable or prefer not to use the online service. 

Mr Tomlinson was responding to a written question posed by Bell Ribeiro-Addy, the Labour MP for Streatham. 

The question of an online PIP application is not a new one, and has been raised previously.

The COVID-19 pandemic has created difficulties for many people, and an online service is seen to be a potential solution to the issue.

Responding to a similar question posed in September 2020, Mr Tomlinson said the government was developing the service and aimed to have it in place by the end of the year.

It is estimated some five million claim have been made for PIP since the payment was first introduced.

As of April 2020, there are 2.5million people who are eligible to receive PIP.

The payment is split into two tiers, and what a person will receive is dependent on how their condition affects them.

The daily living element of PIP is intended to help those who need assistance in their day to day lives, and the weekly rate is set at either £59.70 and £89.15

Alternatively, the mobility part of PIP has a weekly rate of either £23.60 or £62.25.

It is made available to those who need support in getting around, as well as out and about. 

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