Lloyds Bank warns customers of convincing scam emails – what to look out for

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Being two of the biggest streaming services on the planet, many Britons have subscribed to Netflix and Disney+ over the pandemic months to entertain themselves while in lockdown. According to its latest estimates, Netflix has over 200 million subscribers worldwide, while Disney+ has 116 million people signed up to its service. As a result of these large numbers, more and more people are becoming victims to scams due to being subscribed to either service.

Included in its latest scam updates, Lloyds is sounding the alarm that convincing emails with false information are being sent to Netflix and Disney+ subscribers from scam artists.

The bank is encouraging people to become aware of what these scams look like and how to report them.

Both fake emails, while seemingly convincing, encourage subscribers to the streaming giants to alter their contact or billing information.

The Disney+ email stated: “We noticed suspicious login activity on your online account with The Walt Disney Company.

“Your account security and privacy are important to us, so to be on the safe side, we have locked your account.

“To access it, please create a new password by following the link below.”

Comparatively, the Netflix email stated: “We’re having some trouble with your current billing information.

“We’ll try again, but in the meantime you may want to update your payment details.”

Each scam email includes links which all recipients are encouraged not to click on as they may pose a risk to their online safety and security.

Both links go to either a fake Disney+ or Netflix page, which may look trustworthy at face value, but is otherwise false.

On its website, Lloyds Bank explains how people can best protect themselves from being targeted by these scams.

The bank said: “Keep your money and details safe. Never move money, make a payment or give personal or banking details for a message that comes out of the blue.

“Click with care. Only click on a link or download an attachment if you’re sure it’s genuine.

“Look at the spelling and layout. If it has mistakes or looks odd in any way, don’t reply and delete.

“Take your time. A scam may use warnings or threats to try to get you to act without thinking.

“Double-check before you pay. Confirm payment details before you pay an invoice or bill. “

“Call the person or business on a number you trust, not one from an invoice or message.”

Addressing the rise in impersonation scams across the UK, Tony Blake, fraud expert at Take Five, outlined how people should react when faced with a potential scam.

Mr Blake explained: “Criminals are experts at pretending to be someone they are not – and can fool even the savviest of people, who don’t want to seem rude.

“If someone contacts you unprompted and asks for personal or financial information, stop and take a moment to think – even if they claim to be from an organisation you trust.

“Only criminals will put pressure on you to act quickly. Remember it’s ok to say no and contact the organisation through a route you know to be genuine.”

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