HSBC reveal how they have adapted following coronavirus
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HSBC has sent an email to its customers warning of a spate of scams through a number of mediums, looking to attack Britons. The email reads: “Life moves at a fast pace. Many of us are doing multiple things at once. “This may include using tools intended to make tasks more convenient, like online shopping and banking.
“Fraudsters and scammers operate in this space, capitalising on the speed of your actions.
“That’s why you always need to be on the lookout to protect yourself from fraud.”
As a result, then, individuals will need to be on guard as it comes to emails, texts and phone calls.
Any correspondence which is unexpected should always be thought of as suspicious.
In the same way, any links which are contained within emails or texts should be treated with caution.
Clicking on a link, HSBC has explained, is like letting a stranger into one’s home, and so this kind of action should be avoided at all costs.
When it comes to cold calls, fraudsters may attempt to create a sense of urgency to prompt Britons to act fast.
However, individuals should never panic, and instead taking one’s time is likely to provide the breathing space to work out whether correspondence is a scam or not.
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If it feels too good to be true, then it probably is, and trusting a gut instinct can also be helpful.
If a person is in doubt, they are always encouraged to check with a family member or friend before acting.
Aside from correspondence received out of the blue, there are other ways fraudsters are attempting to attack Britons.
Particularly of interest are online purchases, made by millions of Britons on a regular basis.
HSBC has told those making online purchases to always review the seller, and pay by card for additional protection.
In the same way, anyone making an investment should do their due diligence and research the company before making a move.
If a person feels as if they have seen something suspicious, they should always report the matter.
HSBC prompts Britons to use [email protected] to report over email, or use the telephone number on the back of their bank card to call the fraud line.
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Those with online banking can also contact an HSBC representative via the bank’s “Chat” function at the top right of the webpage.
In the worst circumstances, someone may have fallen prey to a sophisticated scam, but individuals should not panic.
Instead, they should reach out to their bank at the soonest possible availability to see if a transaction can be halted.
In addition, Britons are encouraged to report the matter to Action Fraud, the national cybercrime reporting service, who can escalate the issue further.
This helps experts to understand the landscape when it comes to scams and work to ensure no-one is targeted.
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