HSBC and other banking apps experience technical issues
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Thousands of people across the country are being targeted and victimised by realistic phishing scams which coerce innocent individuals into giving away their private financial information. While these scams are on the high, banks such as Barclays are doing more to expose these crimes by educating the public on what they look like and the damage that can be done by them. On social media, a Twitter user named @markymj tagged the bank in a post to inquire about a text they received which was notifying them about restrictions to their account with Barclays.
Posting a screenshot of the message, the Twitter user said: “@Barclays received this. Is it a known scam?”
The text in question stated: “We have temporarily restricted access to your Barclays account due to failed login attempts.”
The message went on to say to the user that if they wanted to access their account again they would have to “re-authenticate”. A link was attached to text encouraging the user to do this.
However, Barcalays responded to the customer on Twitter to confirm the convincing text message was a scam and not from one of their employees or operators.
Replying publicly, the bank said: “Hey Mark, that is definitely not us so it’s a good thing you double checked.
“If you’re ever a bit unsure if a text or call is us, our number checker here can give you some well needed peace of mind.”
As well as responding to their customers online, Barclays also linked to their website which includes a phone number checker.
Customers at Barclays can enter a phone number which has either called or messaged them to apparently notify them of changes to their account, and the checker will confirm whether this correspondence is from the bank.
On its website, Barclays said: “Scammers can make calls and text messages look like they’re coming from one of our numbers.
“If you’ve received an unexpected call that you’re not sure is from us, end the call and phone us back from a different phone, or call a friend to see if the scammers are hanging onto the line.
“Don’t call the number back directly – instead, use the number on the back of your Barclays debit card or any other number that our checker confirms is safe to call.”
Any customers of the bank who have either a corporate, wealth or investment bank account should contact Barclays directly to deal with any scam concerns.
Furthermore, the bank outlined particular situations when the bank would specifically never contact a customer by phone, text or email to deal with an issue.
Barclays explained they would never call or text a customer to ask them to move money into another account or to help with an “internal investigation”.
Other examples of requests made during a scam include asking for access to a customer’s device to view or manage their accounts or asking to reveal any PIN, PINsentry or other membership details.
On top of this, the bank would never ask their account holders to disclose their personal details to prove their identity or text them unexpectedly with a link to make a payment.
Through the Barclays website, customers can take an online test which quizzes them on fraud protection and exposes how “scam-savvy” they really are.
Anyone with an account with Barclays who is concerned they are being targeted by a scam should reach out to the bank for guidance and support.
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