Amazon Alexa: Expert demonstrates three features
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Amazon is used by millions of people right across the UK, and has been particularly useful amid the pandemic where shops have been closed. However, it seems scammers are continuing to exploit this knowledge to target unsuspecting members of the public. A recent scam call has involved individuals being told their Amazon Prime subscription is being renewed.
If a person has not taken this action, the call says, they will be able to receive a refund for the amount they would have otherwise been billed.
However, to do so, individuals must hand over their card details in order to process this refund.
While this type of call, especially purporting to be from Amazon, could appear genuine, it is in fact a fake.
Cybercriminals are attempting to harvest the personal details of members of the public in order to defraud them out of their hard-earned cash.
Indeed, with scammers often bombarding individuals with multiple phone calls a day, some may fall victim simply because they wish these phone calls to stop.
Genuine phone calls from Amazon, the official organisation has said, will never ask for payment or offer a refund someone is not expecting.
In addition, the legitimate company will never ask someone for remote access to their device – such as a PC or phone.
Several individuals had close brushes with the scam and took to social media to spread awareness.
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One said: “Watch out for the Amazon Prime refund telephone scam!
“They call you and tell you you will be billed for Amazon Prime, even if you don’t have an account.
“Then they want to give you a refund for the amount you were going to be billed. Don’t fall for it – hang up!”
A second wrote: “Just been taken in by a scam call claiming to be from Amazon regarding Prime subscription renewal.
“Take care people, they were articulate, intelligent and seemed to have access to an Amazon secure server.”
Meanwhile, a third person warned: “Scam alert! Telephone calls pretending to be Amazon Prime saying you’ve renewed your membership.
“Then gives you a chance to speak to a person who will want you to confirm card details. Be very careful.”
Unfortunately, one woman was recently defrauded out of £7,500 after being bombarded with scam calls.
Barbara Watts, 79, was told by scammers claiming to be from Amazon that they wanted to give her a refund.
She told BirminghamLive she gave the caller her bank details because the conversation seemed genuine.
But by the time she realised something wasn’t right, all of her savings were gone.
It is instances like this which have shown the serious nature of the scam and the devastating impacts it could have on ordinary members of the public.
For those who believe they have fallen victim to a scam, reporting the issue to Action Fraud, the national cybercrime reporting service, is likely to be the best course of action.
However, reaching out to one’s bank as soon as possible is also important to see if the payment could be stopped, or if an individual could be compensated.
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