Amazon removes Alexa Guard burglar-detecting feature from UK users and offers financial compensation

AMAZON has removed Alexa’s burglar-detecting Guard feature in the UK after accidentally offering it to users.

Customers who had enabled the feature have apparently received compensation.

Alexa Guard is a feature on the smart speakers that listens for burglar alarms being set off or other signs of forced entry like breaking glass.

It can then alert the home owners via their Alexa app that there might be a break in happening.

The feature was first introduced in the US and started to become avaliable for Amazon Echo speaker owners in the UK very recently.

However, Reddit users revealedthe feature has been removed from the UK.

People are said to have received a £10 gift card if they had enabled the feature.

Some Echo users claim to have received an email from Amazon that stated: "We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020.

"Unfortunately, Alexa Guard is not available in the UK and it should not have been possible for our customers in the UK to sign up.

"This was a technical issue which has been fixed.

"As Alexa Guard is not available in the UK, it has been removed from your account.

"We know this may have caused some inconvenience and as a token of appreciation we have issued a £10.00 Amazon gift card to your account."

This mistake has left some Amazon Echo users disappointed.

We don't know when or if Alexa Guard will officially come to the UK.

An Amazon spokesperson told us: “For a short period of time the Alexa Guard feature was available to our customers in the UK.

"This should not have been the case and we quickly fixed this issue.

"We have contacted the small number of customers in the UK who tried to access this feature to explain the situation.”

What is Alexa?

If you've never heard of Alexa, here's what you need to know…

  • Alexa is an "intelligent" personal assistant built by Amazon.
  • You can find her on several different devices, including Amazon's Echo speakers.
  • Alexa responds to voice commands, and can talk back to you.
  • She can perform thousands of different tasks, including telling you about the news or weather.
  • But she can do more complex things too, like ordering a pizza or arranging an Uber taxi pick-up.
  • To activate Alexa, you need to say "Alexa" to an Amazon Echo speaker.
  • Alexa currently only works in English and German languages.
  • Because she's powered by artificial intelligence, Alexa is constantly getting smarter.
  • Alexa will also get more used to your voice, and better understand what you want her to do over time.

In other news, an Amazon Alexa 'snooping-blocker' that jams the microphone of your Echo smart speaker has been developed.

Amazon has recently been having a sale on some of its smart speakers.

And, WhatsApp is said to be working on a new feature that could stop you receiving annoying notifications.

Do you have a smart speaker? Let us know in the comments…

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